QuickBooks Error PS060 is a payroll-related error that may appear in QuickBooks Desktop when the application encounters a problem with payroll services or payroll updates. The error can prevent QuickBooks from completing payroll-related tasks and may require troubleshooting before you can continue processing payroll.
If you’re experiencing QuickBooks Error PS060, checking your payroll subscription, updating QuickBooks, verifying your internet connection, and repairing QuickBooks program components are useful first steps.
What Is QuickBooks Error PS060?
QuickBooks Error PS060 can occur when QuickBooks Desktop has difficulty communicating with payroll services or processing information required for payroll-related operations.
The exact cause can vary depending on your QuickBooks version, payroll subscription, company file, and system configuration. An outdated application, connection problem, damaged program files, or payroll-service issue may contribute to the error.
Common Causes of QuickBooks Error PS060
Several issues can contribute to PS060, including:
- An outdated QuickBooks Desktop version.
- An inactive or incorrectly configured payroll subscription.
- Problems connecting to QuickBooks payroll services.
- Damaged QuickBooks program files.
- An unstable internet connection.
- Firewall or antivirus software blocking QuickBooks.
- Incorrect system date and time settings.
- An incomplete QuickBooks or payroll update.
- Problems with the QuickBooks company file.
Symptoms of QuickBooks Error PS060
You may experience one or more of the following symptoms:
- QuickBooks displays an error message containing PS060.
- Payroll-related operations fail or stop unexpectedly.
- QuickBooks cannot communicate with payroll services.
- Payroll updates do not complete successfully.
- QuickBooks becomes slow or temporarily unresponsive.
- You may repeatedly receive the same error when attempting a payroll task.
How to Fix QuickBooks Error PS060
1. Check Your Payroll Subscription
Start by confirming that your payroll subscription is active.
Open QuickBooks Desktop and review your payroll service information from the Employees menu. Verify that the correct payroll service is associated with the company file.
If your subscription has expired or the service information is incorrect, resolve the subscription issue before trying the payroll task again.
2. Update QuickBooks Desktop
An outdated QuickBooks release can cause compatibility issues with payroll services.
To update QuickBooks:
- Open QuickBooks Desktop.
- Select Help.
- Choose Update QuickBooks Desktop.
- Select Update Now.
- Click Get Updates.
- Restart QuickBooks after the update finishes.
After restarting, try the payroll operation again.
3. Check Your Internet Connection
QuickBooks payroll services require an internet connection. If the connection is unstable, QuickBooks may not be able to communicate with the required services.
Check your internet connection and make sure other websites or online services work normally. If possible, restart your router and then try the payroll operation again.
4. Check Your Computer’s Date and Time
Incorrect Windows date or time settings can sometimes interfere with secure connections.
Check the date, time, and time-zone settings on your computer. Enable automatic time synchronization if appropriate, then restart QuickBooks and try again.
5. Check Firewall and Security Settings
Firewall or antivirus software can block QuickBooks from communicating with online payroll services.
Make sure QuickBooks is allowed through your firewall and that security software is not blocking its internet access.
Do not permanently disable your firewall or antivirus protection. If you use a managed business computer, ask your IT administrator to review the settings.
6. Run QuickBooks Tool Hub
QuickBooks Tool Hub provides utilities for troubleshooting common QuickBooks program issues.
Close QuickBooks Desktop and open QuickBooks Tool Hub. Select Program Problems and run Quick Fix My Program.
After the tool finishes, restart QuickBooks and try the payroll operation again.
If the problem appears to be related to installation files, use the appropriate installation-repair option provided by QuickBooks Tool Hub.
7. Reset or Download Payroll Updates
If the error occurs while updating payroll, try resetting the QuickBooks update.
Go to Help > Update QuickBooks Desktop > Update Now, select Reset Update, and then choose Get Updates.
After the update finishes, restart QuickBooks and download the latest payroll update from Employees > Get Payroll Updates.
8. Restart QuickBooks and Your Computer
Temporary processes can occasionally interfere with QuickBooks and its payroll services.
Close QuickBooks completely and restart your computer. Then open QuickBooks again and retry the operation that produced PS060.
How to Prevent QuickBooks Error PS060
You can reduce the risk of future payroll errors by following these practices:
- Keep QuickBooks Desktop updated.
- Install available payroll updates regularly.
- Maintain an active payroll subscription.
- Use a stable internet connection.
- Keep Windows updated.
- Make sure your computer’s date and time are accurate.
- Configure firewall permissions correctly.
- Avoid interrupting QuickBooks updates.
- Create regular backups of your QuickBooks company files.
When to Contact QuickBooks Support
If PS060 continues after you’ve checked your subscription, updated QuickBooks, verified your internet connection, and run QuickBooks Tool Hub, additional troubleshooting may be necessary.
Contact QuickBooks Support +1-888-463-3385 if the error continues or if you suspect that the problem is related to your payroll account or subscription. Keep your QuickBooks version, payroll subscription information, exact error message, and troubleshooting history available.
Conclusion
QuickBooks Error PS060 can interfere with payroll services and prevent QuickBooks Desktop from completing payroll-related operations. The problem may be associated with an outdated QuickBooks version, subscription issues, internet connectivity, security settings, or damaged program components.
Start by checking your payroll subscription and updating QuickBooks. Then verify your internet connection, system date and time, and firewall settings. If necessary, use QuickBooks Tool Hub and reset the payroll update.
If these solutions do not resolve PS060, contacting QuickBooks Support +1-888-463-3385 can help determine whether the problem is related to your payroll account, company file, or QuickBooks installation.
Frequently Asked Questions
1. What is QuickBooks Error PS060?
QuickBooks Error PS060 is a payroll-related error that can occur when QuickBooks Desktop has difficulty communicating with payroll services or completing a payroll-related operation.
2. What causes QuickBooks PS060?
PS060 may be caused by an outdated QuickBooks version, payroll subscription problems, internet connectivity issues, firewall restrictions, incorrect system settings, or damaged QuickBooks program files.
3. How do I fix QuickBooks Error PS060?
Check your payroll subscription, update QuickBooks Desktop, verify your internet connection and system date and time, and check firewall settings. You can also run QuickBooks Tool Hub to troubleshoot program problems.
4. Can QuickBooks Tool Hub fix PS060?
QuickBooks Tool Hub can help troubleshoot certain QuickBooks program and installation problems. If PS060 is caused by a payroll account or subscription issue, additional assistance may be required.
5. How can I prevent QuickBooks Error PS060?
Keep QuickBooks and payroll updates current, maintain an active payroll subscription, use a reliable internet connection, keep your system date and time accurate, and configure security software so it does not unnecessarily block QuickBooks.
