QuickBooks Error PS058 is a payroll update error that may occur when QuickBooks Desktop encounters a problem while downloading or installing payroll updates. When this error appears, the payroll update may stop unexpectedly, leaving QuickBooks unable to install the latest payroll tax-table information.
Because payroll updates can contain important tax and payroll changes, it is a good idea to resolve PS058 before processing payroll.
What Is QuickBooks Error PS058?
QuickBooks Error PS058 is associated with problems during the QuickBooks Desktop payroll-update process. The error may occur when QuickBooks cannot successfully download, process, or install required payroll-update files.
The problem can be related to an outdated QuickBooks version, damaged update files, an internet connection issue, security software, or problems with QuickBooks program components.
Common Causes of QuickBooks Error PS058
Some common reasons for PS058 include:
- An outdated QuickBooks Desktop application.
- Damaged or incomplete payroll-update files.
- An interrupted payroll update.
- Problems with the QuickBooks installation.
- An unstable or unavailable internet connection.
- Firewall or antivirus software blocking QuickBooks.
- Payroll subscription or service problems.
- Windows-related compatibility issues.
- Corrupted QuickBooks program components.
Symptoms of QuickBooks Error PS058
You may experience the following symptoms when PS058 occurs:
- QuickBooks displays an error message containing PS058.
- Payroll updates fail to download or install.
- The payroll update stops before completion.
- QuickBooks repeatedly prompts you to update payroll.
- QuickBooks becomes slow or temporarily unresponsive.
- The latest payroll tax-table information is not installed.
How to Fix QuickBooks Error PS058
1. Update QuickBooks Desktop
First, make sure QuickBooks Desktop is updated to the latest available release for your product.
- Open QuickBooks Desktop.
- Select Help.
- Choose Update QuickBooks Desktop.
- Select Update Now.
- Click Get Updates.
- Restart QuickBooks after the update finishes.
Then try downloading the payroll update again.
2. Check Your Payroll Subscription
Make sure your payroll subscription is active and correctly associated with your QuickBooks company file.
Open QuickBooks and review the payroll service information from the Employees menu. If the subscription has expired or the service information is incorrect, resolve the subscription issue before attempting another payroll update.
3. Reset the QuickBooks Update
A previously interrupted or incomplete update may leave behind problematic update data.
To reset the update:
- Open QuickBooks Desktop.
- Go to Help > Update QuickBooks Desktop.
- Select Update Now.
- Select Reset Update.
- Click Get Updates.
- Restart QuickBooks.
- Try downloading the payroll update again.
4. Download the Payroll Update Again
After resetting the update, manually download the latest payroll update.
Go to Employees > Get Payroll Updates. Select Download Entire Update and click Update.
Allow QuickBooks to complete the process without closing the application or shutting down the computer.
5. Run QuickBooks Tool Hub
QuickBooks Tool Hub can help troubleshoot common QuickBooks program problems.
Close QuickBooks Desktop and open QuickBooks Tool Hub. Select Program Problems and choose Quick Fix My Program.
After the process finishes, reopen QuickBooks and try the payroll update again.
If the problem appears to involve QuickBooks installation components, use the appropriate installation-repair tools available in QuickBooks Tool Hub.
6. Check Your Internet Connection
Payroll updates require an internet connection. A weak, unstable, or interrupted connection can prevent QuickBooks from completing the download.
Make sure your internet connection is stable and then retry the payroll update.
If QuickBooks is being used on a business network, ask your network administrator to check whether network restrictions are preventing QuickBooks from connecting to its update services.
7. Check Firewall and Antivirus Settings
Security software may occasionally block QuickBooks from connecting to required services.
Check your firewall and antivirus settings to ensure QuickBooks is permitted to access the internet. Do not permanently disable security protection just to complete the payroll update.
If you’re unsure which permissions are required, consult your IT administrator.
8. Restart Your Computer
Temporary Windows or QuickBooks processes can sometimes interfere with updates.
Close QuickBooks, restart your computer, and then open QuickBooks again. Try downloading the payroll update after the restart.
This is a simple troubleshooting step and can also ensure that recently installed program updates are fully loaded.
How to Prevent QuickBooks Error PS058
You can reduce the likelihood of future payroll update problems by following these practices:
- Keep QuickBooks Desktop updated.
- Install payroll tax-table updates regularly.
- Maintain an active payroll subscription.
- Use a stable internet connection.
- Keep Windows and security software updated.
- Configure firewall permissions appropriately.
- Avoid interrupting QuickBooks updates.
- Create regular backups of your company files.
- Use the latest supported QuickBooks tools and utilities.
When to Contact QuickBooks Support
If PS058 continues after updating QuickBooks, checking the payroll subscription, resetting the update, and running QuickBooks Tool Hub, the problem may require additional troubleshooting.
When contacting QuickBooks Support, have your QuickBooks version, payroll subscription details, exact error message, and a record of the troubleshooting steps you’ve already tried.
Conclusion
QuickBooks Error PS058 can prevent QuickBooks Desktop from successfully downloading or installing payroll updates. Common causes include outdated software, damaged update files, subscription problems, internet issues, and firewall restrictions.
Start by updating QuickBooks and checking your payroll subscription. If the error remains, reset the update, download the payroll update again, and use QuickBooks Tool Hub to troubleshoot program-related issues.
If the problem continues after these steps, contacting QuickBooks Support can help identify whether the issue is related to your payroll account, company file, or QuickBooks installation.
Frequently Asked Questions
1. What is QuickBooks Error PS058?
QuickBooks Error PS058 is a payroll update error that can occur when QuickBooks Desktop has difficulty downloading, processing, or installing payroll-update files.
2. What causes QuickBooks PS058?
PS058 may be caused by an outdated QuickBooks version, damaged update files, an interrupted update, payroll subscription issues, internet problems, or firewall and antivirus restrictions.
3. How do I fix QuickBooks Error PS058?
Update QuickBooks Desktop, verify your payroll subscription, reset the QuickBooks update, and download the payroll update again. If necessary, run QuickBooks Tool Hub to troubleshoot program problems.
4. Can QuickBooks Tool Hub help with PS058?
Yes. QuickBooks Tool Hub can troubleshoot certain program and installation problems that may interfere with payroll updates. However, account or subscription problems may require additional assistance.
5. How can I prevent QuickBooks Error PS058?
Keep QuickBooks Desktop and payroll tax tables updated, maintain a valid payroll subscription, use a reliable internet connection, configure security software correctly, and back up your company file regularly.
