QuickBooks Time Support can help businesses manage employee hours, schedules, time-off requests, job assignments, and timesheets. QuickBooks Time can be used with supported QuickBooks Online plans and QuickBooks Workforce, allowing tracked time to flow into payroll, invoicing, and reporting. 

Whether you’re setting up QuickBooks Time for the first time, having trouble signing in, or dealing with missing employee hours, understanding the available support and troubleshooting options can help you resolve problems more efficiently. Need Expert, Call +1-888-463-3385.

This guide explains common QuickBooks Time issues and the steps you can take to troubleshoot them.

What Is QuickBooks Time?

QuickBooks Time is a time-tracking solution that allows businesses to record employee and contractor work hours.

Depending on your plan and setup, you can use QuickBooks Time to:

• Track employee work hours.
• Clock employees in and out.
• Assign workers to customers or jobs.
• Manage employee schedules.
• Track breaks.
• Manage time-off requests.
• View who’s currently working.
• Use GPS-related time-tracking features.
• Create and manage timesheets.
• Approve employee hours.
• Generate time reports.
• Connect tracked time with payroll and invoicing.

QuickBooks Time can be accessed through QuickBooks Online for supported subscriptions or through the classic QuickBooks Time experience. 

QuickBooks Time Support for Account Setup

Before employees can start tracking their time, administrators need to configure the QuickBooks Time account.

Depending on your QuickBooks subscription, QuickBooks Time may be included or available as an add-on. Intuit currently lists QuickBooks Online Essentials, Plus, Advanced, and Accountant, as well as QuickBooks Workforce Premium and Elite, among supported products for QuickBooks Time functionality. 

During setup, you may need to configure:

• Company information
• Team members
• Pay schedules
• Overtime settings
• Customers or jobs
• Time-off settings
• Break preferences
• Time-tracking permissions
• Time Kiosk settings

Once setup is complete, employees can begin tracking their work hours.

How to Set Up QuickBooks Time

The general setup process is:

1. Sign in to your QuickBooks account.
2. Open Time from the available apps.
3. Launch QuickBooks Time.
4. Configure the company settings.
5. Set up the pay schedule.
6. Configure overtime preferences.
7. Add team members.
8. Set up customers or jobs.
9. Configure time-off settings.
10. Invite employees to track their time.

Intuit’s current setup instructions explain that QuickBooks Online information can transfer into QuickBooks Time, after which additional Time-specific settings can be configured. 

QuickBooks Time Employee Support

Employees can use QuickBooks Time or QuickBooks Workforce to record their work hours.

Depending on the setup, employees may be able to:

• Clock in.
• Clock out.
• Switch jobs.
• Take breaks.
• Submit timesheets.
• Review their tracked time.
• Request time off.
• View schedules.
• Track time using a mobile device.

Administrators can review employee time and approve timesheets before the information is used for payroll, invoicing, or reporting. 

How to Track Time in QuickBooks Time

Employees can track time through a web browser or supported mobile experience.

For web-based time tracking, the general process is:

1. Sign in to QuickBooks Time.
2. Open Time Clock.
3. Select the appropriate customer or job.
4. Select Clock In.
5. Switch jobs when necessary.
6. Take a break when applicable.
7. Select Clock Out when the work period ends.

QuickBooks’ current instructions also allow employees to track time through QuickBooks Online or QuickBooks Workforce, depending on their configuration. 

How to Enter Time Manually

If an employee forgot to clock in or needs to enter historical hours, an administrator may be able to create or edit a time entry.

In QuickBooks Online, supported users can go to:

All apps → Time → Time entries

From there, administrators can review and manage time entries for team members. 

Manual time entries should be reviewed carefully before approval.

QuickBooks Time Timesheet Support

Timesheets provide a record of employee work hours.

Administrators can review timesheets by date, employee, customer, or other available categories.

Before approving a timesheet, verify:

• Employee name
• Work date
• Start time
• End time
• Breaks
• Customer or job
• Service item
• Overtime
• Total hours

Once time is approved and locked, employees generally cannot edit the approved time until it is unapproved. 

How to Approve QuickBooks Time Hours

To review employee hours in QuickBooks Online:

1. Open All apps.
2. Select Time.
3. Select Time entries.
4. Open the approval area.
5. Select the appropriate date range.
6. Review the employee’s timesheet.
7. Correct errors if necessary.
8. Select Approve time.
9. Choose Approve and lock time.

Approved time can then be used for payroll, invoicing, and reporting. 

QuickBooks Time Login Support

One of the most common QuickBooks Time support requests involves login problems.

You may be unable to sign in because of:

• Forgotten password
• Incorrect email address
• Incorrect user ID
• Expired or inaccessible recovery information
• Browser problems
• Account-security verification
• Problems with the Intuit account

If you can’t remember your password, Intuit currently provides an option to sign in using a one-time code sent to the phone number or email address associated with the account. 

How to Reset a QuickBooks Time Password

If you can access the sign-in page but don’t remember your password:

1. Enter your email address or user ID.
2. Select Sign In.
3. Choose the option to sign in another way.
4. Request a verification code.
5. Enter the code.
6. Follow the prompts to access your account.

If you are already signed in and want to change your password, open your profile and access Manage User ID / Password and Sign in & security. 

QuickBooks Time Support for Employees Who Can’t Log In

If one employee cannot sign in while other employees can, first verify the employee’s account information.

Check:

• Email address
• User ID
• Invitation status
• Account credentials
• Phone number used for verification
• Internet connection
• QuickBooks Workforce access

If the employee has forgotten their credentials, use the account-recovery or one-time-code options rather than repeatedly entering incorrect passwords.

QuickBooks Time Mobile App Support

Employees can use QuickBooks Workforce for supported time-tracking functions on mobile devices.

If the mobile application isn’t working correctly, try:

1. Check the internet connection.
2. Close and reopen the application.
3. Sign out and sign back in.
4. Check for an available app update.
5. Restart the device.
6. Verify location permissions if GPS features are required.
7. Confirm that the employee has been properly invited to the company.

If the issue continues, test the employee’s account through the web version to determine whether the problem is limited to the mobile application.

QuickBooks Time Not Tracking Hours

If QuickBooks Time isn’t recording employee hours correctly, check the employee’s time-clock status.

An employee may appear as:

• On the clock
• On a break
• Off the clock

The Who’s Working feature can help administrators see which team members are currently working. 

If an employee’s hours aren’t appearing, check the time entry, date range, employee assignment, and synchronization with QuickBooks.

QuickBooks Time Hours Missing

Missing hours can be caused by incorrect dates, employee settings, incomplete time entries, or synchronization issues.

Try these steps:

1. Open the employee’s time entries.
2. Select the appropriate date range.
3. Verify that the employee is selected.
4. Check whether the employee’s hours were submitted.
5. Look for deleted or edited time entries.
6. Check approval status.
7. Verify the customer or job assignment.
8. Review payroll or accounting synchronization.

If the hours exist in QuickBooks Time but aren’t appearing where expected in QuickBooks Online, review the integration and account configuration.

QuickBooks Time Not Syncing With QuickBooks Online

QuickBooks Time is designed to connect tracked time with supported QuickBooks products.

If time isn’t appearing correctly, check:

• Internet connectivity
• QuickBooks account connection
• Employee mapping
• Customer or job mapping
• Service items
• Payroll settings
• Time approval status
• Date range
• Account permissions

Intuit explains that QuickBooks Time can transfer tracked time into payroll, invoicing, and other QuickBooks workflows. 

Avoid deleting time entries simply because they aren’t immediately visible. First determine whether the issue is caused by filtering, approval, mapping, or synchronization.

QuickBooks Time GPS and Location Support

QuickBooks Time provides location-related functionality for supported configurations.

Administrators can use Who’s Working to see employees who are currently on the clock and, when employees are sharing their location through the supported browser or QuickBooks Workforce experience, view available GPS information. 

If location information isn’t appearing, check:

• Device location services
• Browser location permissions
• Mobile-app permissions
• Employee settings
• Internet connectivity

Location features should always be used consistently with applicable workplace privacy requirements and company policies.

QuickBooks Time Schedule Support

QuickBooks Time can help administrators manage employee schedules.

In QuickBooks Online, supported users can access scheduling through:

All apps → Time → Schedule

Schedules can be used to organize employee shifts and work assignments. 

If an employee cannot see an expected shift, verify the employee assignment, schedule date, and account permissions.

QuickBooks Time Customer and Job Support

QuickBooks Time uses jobs to organize work, although connected accounting products may display customers or clients instead. 

Administrators can create and manage jobs or customers and assign them to employees.

This is particularly useful for businesses that need to track employee hours by:

• Customer
• Project
• Job
• Service
• Location

Correct job assignments can make payroll, project costing, invoicing, and reporting more accurate.

QuickBooks Time Break Support

Businesses can configure paid and unpaid break preferences.

Depending on the configuration, employees may manually record breaks or breaks may be applied automatically according to company settings. 

If employee break time is incorrect, administrators should review the company’s break preferences and the individual time entry.

QuickBooks Time Time-Off Support

QuickBooks Time can also be used to manage time-off requests.

Administrators can review requests and approve or deny them through the available Time settings. 

If time-off balances or categories don’t appear correctly, review whether time-off is being managed through QuickBooks Time or QuickBooks Payroll, as the setup can differ depending on the company’s configuration.

QuickBooks Time Kiosk Support

A Time Kiosk can provide a shared device for employees to clock in and out.

A compatible computer or tablet can be configured as a kiosk, and employees can use a PIN to access the device. QuickBooks also provides an optional photo-capture feature for additional accountability. 

If the kiosk isn’t working:

• Check the internet connection.
• Confirm the kiosk is properly configured.
• Verify employee PINs.
• Check browser compatibility.
• Restart the device.
• Confirm employees are assigned correctly.

QuickBooks Time Reports Support

Time reports help businesses review employee hours and work activity.

Supported QuickBooks Online configurations provide reports such as:

• Payroll
• Itemized Total Time

The Payroll report can show total hours by team member and pay type, while Itemized Total Time can organize hours by customer, project, service item, or other timesheet fields. 

For more advanced reporting capabilities, Intuit directs users to the classic QuickBooks Time experience. 

QuickBooks Time Not Working: Basic Troubleshooting

If QuickBooks Time isn’t working properly, start with basic troubleshooting.

Check Your Internet Connection

QuickBooks Time relies on online connectivity for many functions. Confirm that your browser or mobile device can access other websites.

Refresh the Browser

If you’re using QuickBooks Time through a browser, refresh the page and try again.

Clear Browser Cache

A corrupted or outdated browser cache can sometimes cause web applications to behave unexpectedly.

Clear cached data or test QuickBooks Time using a supported private or incognito browser window.

Try Another Browser

If QuickBooks Time works in another browser, the original browser’s cache, extensions, or settings may be contributing to the problem.

Update the Mobile App

If the problem occurs on a mobile device, check for an available QuickBooks Workforce update.

Restart the Device

Restarting the computer, phone, or tablet can resolve temporary application and connectivity problems.

When to Contact QuickBooks Time Support

If basic troubleshooting doesn’t resolve the issue, contact QuickBooks support.

Intuit currently lists QuickBooks Time support hours as Monday through Friday, 6 AM to 6 PM Pacific Time, with support closed Saturday and Sunday. Support availability can change, so check the current support options when contacting Intuit. 

For supported QuickBooks products, users can generally open Help, search support articles, use the Assistant, or select Contact Us to access available support options. 

Information to Have Before Contacting Support

To make troubleshooting easier, prepare:

• QuickBooks product and subscription
• QuickBooks Time version or experience
• Employee name or user ID affected
• Description of the problem
• Date and time the problem occurred
• Error message, if any
• Device and operating system
• Browser or mobile app information
• Screenshots, when appropriate
• Steps already attempted

Providing complete information can help support identify the problem more efficiently.

QuickBooks Time Support for Common Issues

QuickBooks Time support +1-888-463-3385 may be useful for problems involving:

• QuickBooks Time login
• Password reset
• Employee invitations
• Employee time tracking
• Missing timesheets
• Time synchronization
• GPS tracking
• Scheduling
• Time-off requests
• Time Kiosk
• Payroll integration
• Customer or job assignments
• Time reports
• Mobile-app problems
• Account access

Frequently Asked Questions

What is QuickBooks Time Support?

QuickBooks Time Support provides help with QuickBooks Time features and problems, including time tracking, employee management, login issues, scheduling, timesheets, and related QuickBooks integrations.

How do I contact QuickBooks Time Support?

Sign in to your QuickBooks product and select Help. Depending on your product and support eligibility, you can search support articles, use the Assistant, or select Contact Us for available expert-support options. 

What are QuickBooks Time support hours?

Intuit currently lists QuickBooks Time expert support as Monday through Friday, 6 AM to 6 PM Pacific Time, with support unavailable on weekends. 

Why can’t I log in to QuickBooks Time?

Incorrect credentials, account-recovery problems, security verification, or browser and connectivity issues can prevent login. You can use a one-time verification code or account-recovery options when available. 

How do employees track time in QuickBooks Time?

Employees can use the Time Clock through QuickBooks Time or supported QuickBooks Workforce experiences to clock in, switch jobs, take breaks, and clock out. 

Why are employee hours missing in QuickBooks?

Check the employee’s date range, timesheet, approval status, customer or job assignment, and synchronization settings. Also verify that the hours were actually submitted.

Can QuickBooks Time track employee locations?

Supported QuickBooks Time configurations can provide GPS-related information when employees share their location through a supported browser or QuickBooks Workforce experience. 

Can QuickBooks Time connect with payroll?

Yes. Supported QuickBooks Time configurations can send tracked time into payroll and other QuickBooks workflows. 

How do I approve QuickBooks Time timesheets?

Open All apps → Time → Time entries, review the employee’s hours and select the available approval option. Approved and locked time generally can’t be edited until it is unapproved. 

What should I do if QuickBooks Time isn’t working?

Check your internet connection, refresh the browser, try another browser, update the mobile app if applicable, verify account permissions, and check whether the problem affects one employee or multiple users.

Conclusion

QuickBooks Time Support 1-888-463-3385 can help businesses resolve problems related to employee time tracking, login access, timesheets, scheduling, GPS features, time-off requests, payroll integration, and reporting.

Before contacting support, try basic troubleshooting such as checking your internet connection, refreshing the browser, testing another browser, updating the mobile application, and reviewing employee and account settings.

For persistent problems, use the Help and Contact Us options available within QuickBooks. Having the exact error message, affected employee, device information, and details about what happened can make the support process easier.

QuickBooks Time continues to integrate closely with QuickBooks Online and QuickBooks Workforce, giving businesses a centralized way to manage employee hours and connect time data with payroll, invoicing, and reporting.Need Expert, Call +1-888-463-3385.